Shipping Policy
Transit handling & order cut off time
In general, shipments are in transit for 3–7 days (Monday to Friday). Order cut-off time 05:00 PM Pacific Standard Time (Los Angeles). The order handling time is 1-2 business day (Monday to Friday).
Can I have a tracking number?
Tracking details will be supplied once the orders have been shipped, tracking details are available for all products. Please allow at least 72 hours after we supply the tracking details for them to register on the system.
Please note, tracking information can take some time to update itself in the carrier's system during the shipping process.
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products stocked overseas, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once! It only means they are on the way.
Why have I not received any order confirmation details?
Most times this is because you have accidentally improperly entered your email. Throughout the process, we send a couple of emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you as soon as possible.
Can I cancel my order or add items to it ?
Unfortunately, we cannot cancel orders as they are processed right after we receive them to serve you better.
Given that we do not store any payment information, we are not able to add item(s) to an order. If this is the case, please submit another order for the additional items.
What time of the day are orders shipped out?
05:00 PM Pacific Standard Time (Los Angeles) (Monday to Friday)
Why is my tracking status saying delivered but I have not yet received my packaging?
Normally, your local Post Office will be able to find your package with their wonderful GPS system and the problem should be resolved within the next few days. In this case you would need to contact your local Postal Office to make sure that packaging was not left there when no one was home to receive it or was left at your Parcel Locker, for example.
How long do you take to answer requests?
We answer all customer inquiries within 12 hours or less.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shoppinghood.co
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@shoppinghood.co
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Disclaimers:
Shoppinghood does not hold responsibility for items that are shown as delivered in the tracking system but that the client reports as undelivered. Please contact your local Post Office to locate the item or your local police to report the packaging's theft.
If you have any questions, send us an e-mail, the team will gladly help!
